Shipping and Delivery Policy

Effective date: 13 September 2026

We deliver across India, wherever our courier reaches your postcode. Standard shipping is free. Most orders arrive in about 3 to 7 business days.

This policy explains how Bharat Sharma, trading as Wild Dragon, prepares and delivers the orders you place on wilddragon.co.in.

The short version

• We deliver inside India only.
• Standard shipping is free right now, whether you pay online or pay cash on delivery.
• We prepare your order in 1 to 2 business days. The courier then takes another 2 to 5 business days.
• That adds up to roughly 3 to 7 business days from the day you order. These are estimates, not guaranteed dates.
• Parcel late, lost, damaged or wrong? Email support@wilddragon.co.in or message +91 94575 96391 on WhatsApp.

That is the summary. The sections below are the terms that apply.

Where do you deliver?

Inside India only, for now.

Whether we can reach you depends on your delivery postcode and on how far the courier covers your area. If we cannot deliver to your postcode, the checkout will tell you before you pay.

What does shipping cost?

Nothing, at the moment. Standard shipping is free on orders you pay for online and on cash-on-delivery orders alike.

If a special service ever carries a charge, we show you that charge clearly before you place the order. You will not find it added afterwards.

Can I pay cash on delivery?

On many orders, yes. Where cash on delivery is available, you pay no extra fee for it and nothing in advance. You hand the delivery partner the order total we showed you, and that is the whole amount.

Availability can depend on your postcode, the value of the order, and our risk checks. Whatever the case, the checkout screen shows you the complete amount before you place the order.

How long will my order take?

Stage	Normal time
We prepare the order: routine checks, packing, and handing it to the courier	1 to 2 business days
The courier carries it to you	2 to 5 business days
Total from the day you order, counted from our cut-off and skipping non-working days	3 to 7 business days

Business days run Monday to Saturday. Public holidays are not business days.

Our daily cut-off is 12:00 noon, Indian Standard Time. Order before noon on a business day and we count from that same day. Order at noon or later, or on a Sunday, or on a public holiday, and we count from the next business day.

The routine payment check, or the cash-on-delivery check, happens inside those 1 to 2 days of preparation. It does not start a second clock, and it does not add a separate waiting period on top. Whether we accept an order in the first place is covered by our Terms and Conditions.

Sometimes something unusual comes up with a payment, an address, stock, or a verification. When that happens we contact you promptly. We do not quietly restart the estimate and leave you wondering.

We send every order from Saharanpur, Uttar Pradesh.

These times are estimates, not guaranteed delivery dates. A delivery can run longer for a remote location, an incorrect address, courier capacity, weather, public holidays, local restrictions, or an event outside our reasonable control.

Who brings my parcel, and how do I track it?

Most orders travel by courier. We normally ship through Delhivery, and we may use another suitable courier where we need to.

For some local deliveries in Saharanpur, our own team may bring the parcel to you instead. That depends on whether somebody is free at the time. If not, the courier delivers as usual. Please treat courier delivery as the normal route and local hand delivery as an occasional convenience, not something to count on.

Once tracking is available, we send it to you through your account, an SMS message, WhatsApp, email, or another contact method you gave us with the order.

Tracking often lags behind reality. It can take a while to update after we hand the parcel over, and a tracking page that has not moved yet does not mean your parcel is lost.

Getting your address right

Please enter a complete and correct name, phone number, postcode and delivery address. The courier depends on it, and this part is your responsibility.

Spotted a mistake? Contact us as soon as you can. We will fix it if we still can, but we cannot promise an address change once the order has left us.

A courier may bring a parcel back to us if the address or phone number is wrong, if nobody is there to receive it, or if delivery is refused repeatedly. We then handle any refund or reshipment under our Return, Refund and Cancellation Policy and under the law that applies.

Do I have to post anything back to you?

No. You never post a return yourself, and you do not need a return address from us.

We deliver only to places where our courier can also collect. So once we approve a return, the courier comes to the address we delivered to. The return label and the pickup are both free.

If you are near Saharanpur and would rather not wait for a courier, you can bring the item to us instead. Message us on WhatsApp first so somebody is there. Our Return, Refund and Cancellation Policy explains both routes, along with how long you have to ask, what condition the item must be in, and how refunds work.

Please do not post an item to our business address unless we have asked you to, because a parcel arriving without our instructions can sit unidentified or be sent back to you.

What if my parcel is late, lost or damaged?

Contact us promptly if:

• your tracking has not updated for an unusually long time
• your parcel appears to be lost
• your package arrives damaged, opened, incomplete, or with the wrong item inside

Send us your order number, along with any photos or video you have. Pictures usually settle the question quickly.

We will investigate, work with the courier where that is needed, and keep you updated on where things stand.

If a parcel is confirmed lost, or it cannot be delivered, we send a replacement at no extra cost where we have the stock. If we cannot replace it, we refund the amount affected.

And if we deliver later than the schedule we gave you, this policy takes nothing away from the remedies the law gives you. The exceptions are a delay caused by force majeure, meaning an extraordinary event outside our control, or another lawful exception.

Contact us

Email: support@wilddragon.co.in
Phone and WhatsApp: +91 94575 96391
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. We are closed on public holidays.