Return, Refund and Cancellation Policy

How to cancel, return, or exchange an order placed directly with Wild Dragon, what we refund, and how long a refund takes.

Effective date: 13 September 2026

You have 30 days after delivery to ask for a return if the size does not suit you, or if you changed your mind. Returning an item costs you nothing. We arrange the courier, we pay for the label, and we take no restocking fee out of your refund.

This policy covers products bought directly from wilddragon.co.in. It explains when you can cancel an order, when you can return or exchange an item, what condition that item needs to be in, and how we work out and pay your refund.

The short version

Return window: 30 days after delivery.
Cost of return: free. We pay the return label and the courier pickup.
Restocking fee: none.
Refund processing time: 2 business days after we receive the item.
Condition: unworn, unwashed, with the original tags still attached.
Damaged, faulty, wrong or incomplete item? Contact us as soon as you reasonably can. The 30-day limit does not apply to those problems.
Email support@wilddragon.co.in, or send a WhatsApp message to +91 94575 96391. You do not need to sign in.

That is the summary. The sections below are the terms that actually apply.

How long do I have to ask for a return?

30 days after delivery, if the size does not suit you or you changed your mind. We count them as 30 full calendar days.

The delivery day counts as Day 0. The window closes at 11:59 PM, Indian Standard Time, on Day 30. So if your order arrives on 10 August, we need your return request by 11:59 PM on 9 September.

We offer that window by choice. It is our own policy, and it does not take away any right the law gives you that we are not allowed to remove.

That matters most when something has gone wrong with the product itself. If an item is damaged, defective, the wrong thing, incomplete, described wrongly, or fake, meaning it was sold as genuine when it is not, please contact us as soon as you reasonably can. The same applies if we delivered far later than the schedule we gave you, without a lawful reason. We will then look at the correct remedy for you under the law that applies, and the 30 days do not cap it.

Which reasons do we accept?

The product arrived damaged or defective.
The product is not the item or the variant you ordered.
An item is missing from the parcel.
The size does not suit you.
You changed your mind, and the product still meets the conditions below.

All of this is subject to the conditions in this policy and to the law that applies.

What condition does the item need to be in?

Unless it reached you damaged or defective, the item must be unused, unworn, unwashed and unaltered. Send it back with its original tags, packaging, accessories, and the invoice or order details.

Trying a T-shirt on to check the fit is completely fine. That is what the fit is for. What causes a problem is longer wear, washing, smell, stains, damage or alteration, and any of those may make an item ineligible.

This condition rule applies for the whole 30 days. A longer window gives you more time to decide, not permission to wear the shirt and then send it back.

Some items cannot be returned at all, for reasons of hygiene or another lawful reason. When that applies, we say so clearly on the product page before you buy, not afterwards.

How do I ask for a return?

Email: support@wilddragon.co.in
WhatsApp: +91 94575 96391

Tell us your order number, which item it is, and the reason. If the product is damaged, defective, the wrong item or incomplete, send clear photos or a short video along with your message. It usually settles the question immediately.

You do not need to sign in to reach us on either channel.

What does it cost to return something?

Nothing. The cost of return is ours, not yours.

We pay for the return label and we pay for the courier pickup. You buy no return postage, and we charge no restocking fee and no return fee.

How does the item get back to us?

Our normal method is courier collection. The courier comes to you, because we deliver only to places where our courier can also collect. So you never have to post a parcel yourself, and you never need a return address from us.

Once we approve your return:

We send you a prepaid courier return label as a PDF file, through the contact channel you agreed with our support team.
Print the label and stick it firmly on the outside of the packed parcel. Keep the barcode and the address easy to read, and cover or remove any old shipping label.
Pack the item with its tags and anything else we asked you to include.
The courier collects the parcel from the address where we delivered it.

If you cannot open or print the PDF file, tell support before the pickup and we will find another way. If anything else prevents the collection, we arrange a different free method and you still pay nothing.

One request: please do not post an item to our business address unless we have asked you to. A parcel that arrives without our instructions can sit unidentified, get delayed, or be sent back to you.

Can I bring it to you instead?

Yes, if you are near Saharanpur and would rather not wait for a courier.

Our address is E-95, Paramount Tulip, Delhi Road, Near G-1 Park, Saharanpur, Uttar Pradesh 247001, India. Please send a WhatsApp message to +91 94575 96391 before you travel, so we can make sure somebody is there. Visits work best during our support hours, Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. We are closed on public holidays.

Bring the item with its original tags attached, and your order number. The same 30-day window and the same condition rules apply as for a courier return.

We check the item with you there, so you get the answer straight away instead of waiting. If we accept the return, we send your refund by UPI. If you would prefer an exchange and we have the size in stock, you can take the replacement with you.

Bringing an item in person is always your choice. Courier collection is free, so nobody has to travel.

What happens after we receive it?

We check the returned product against your order and this policy within 2 business days of receiving it. If the return is eligible, we also start your refund inside that same period. Starting the refund is not a second waiting period stacked on top of the check.

Business days are Monday to Saturday. Public holidays are not business days. A parcel that reaches us on a Sunday or a holiday is counted from the next business day.

Then we tell you one of three things: your return is accepted, we need more information, or the exact reason it is not eligible.

If we do find an item ineligible, we give you the specific reason and send the item back to you at our cost. You pay nothing for that delivery, and no restocking fee.

You can disagree with us. Reply with more photos or more detail, and we will look at it again.

And if the item really is damaged, defective, the wrong item, incomplete or described wrongly, the remedy the law gives you still stands. Our inspection decision does not override it.

Can I exchange instead of refunding?

Often, yes. If the replacement product and size you want is in stock, we may be able to send it as an exchange. If we cannot supply it, we refund the accepted return using the rules below.

If there is a price difference either way, we tell you and agree it with you before we process anything.

We charge no cash-on-delivery fee for sending the replacement item. The same 30-day window and the same condition rules apply as for a return.

How and when do I get my money?

Refund processing time: 2 business days. That is how long we take to check the item and start your refund, counted from the day the parcel reaches us.

If you paid online. We start the refund to your original payment method within those 2 business days, and we tell you once it is on its way. Razorpay then usually needs another 5 to 7 working days to put the money back into the account you paid from. The exact timing sits with your bank and your payment provider, not with us.

If you paid cash on delivery. We start the refund to your verified bank account or UPI ID within those same 2 business days. Give us those details through our secure support process when you request the return, so that missing or wrong details do not hold your money up. If something needs correcting, we will contact you quickly. Never share an OTP, a PIN, a CVV, a password, or your full card number with anyone, including anyone claiming to be us.

If you brought the item to us in person. We check it with you there and send your refund by UPI, so you do not wait for a courier or an inspection period.

When the money should reach you. For online and cash-on-delivery payments alike, we normally expect the refund to reach you within 14 calendar days, counted from the day we receive the returned item. Those 14 days cover our check, starting the refund, and your bank's processing time. The clock does not begin only once we approve the return. We refund sooner whenever we can, and we never sit on a refund until Day 14 on purpose.

In most cases the money lands inside those 14 days. Sometimes a weekend or a run of public holidays stretches your bank's processing past it. If your refund has not arrived within 14 calendar days, email support@wilddragon.co.in or message +91 94575 96391 with your order number. We will check the payment status, give you whatever refund reference we hold, and help trace the money. A delay at a bank, or a request from us for corrected details, takes nothing away from your rights.

How much you get back. For each accepted item, we refund what you actually paid for that item after any discount, exactly as recorded in your order. We deduct no return fee, no restocking fee, no cash-on-delivery fee. If you send back some items and keep others, we refund the ones you sent back. None of this limits your rights under the law.

Cash-on-delivery orders work the same way. Because we collect no cash-on-delivery fee and no advance payment, there is no separate amount to deduct or return.

Can I cancel before you send it?

If you paid online and we confirm the cancellation, we start your refund within 2 business days of that confirmation, and we normally expect it to reach you within 14 calendar days. There is no parcel to wait for in that case.

If you chose cash on delivery, you have paid nothing in advance, so nothing is collected when the order is cancelled before delivery.

We apply no automatic cancellation fee.

Once an order has left us, we cannot promise a cancellation. The return process covers you instead.

Refused parcels, and parcels we cannot deliver

If a parcel you paid for online comes back to us, because it was refused or could not be delivered, we check it and start the refund within 2 business days of receiving it. We normally expect that money to reach you within 14 calendar days of the parcel arriving with us.

On a cash-on-delivery order you paid no advance and no cash-on-delivery fee. We charge no separate penalty for a refused parcel, or for one that comes back undelivered.

How refunds work on the 3 for ₹1,299 offer

The "Buy Any 3 T-Shirts for ₹1,299" offer spreads that ₹1,299 across the three qualifying items in your order.

Return some of them but not all, and we refund each accepted item at the amount recorded against it after the discount. Return all three from one bundle group, and those refunds add up to the full ₹1,299 you paid.

If a discount for paying online was shown separately, that is part of what you actually paid, so your refund reflects it too.

The return conditions and the 30-day window apply to offer items exactly as they do to anything else.

None of these calculations limit your remedies for goods that are damaged, defective, wrong, incomplete, or described wrongly in a material way.

Your rights as a consumer

This policy does not take away any right or remedy that cannot lawfully be excluded. That includes remedies for products that are defective, supplied incorrectly, or otherwise not as promised.

Contact us, and how to complain

Email: support@wilddragon.co.in
Phone and WhatsApp: +91 94575 96391
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. We are closed on public holidays.

Grievance officer: Bharat Sharma
Address: E-95, Paramount Tulip, Delhi Road, Near G-1 Park, Saharanpur, Uttar Pradesh 247001, India

Make a formal complaint and we confirm we have received it within 48 hours, then resolve it within one month of receiving it. We give you a complaint reference number. Quote that number any time you ask us for an update.