Contact us

How to reach Wild Dragon support, what to include in your message, our business details, and how to raise a formal complaint.

A real person answers every message here. There is no ticket queue and no chatbot, and you do not need an account or a sign-in to reach us.

Email: support@wilddragon.co.in
Phone and WhatsApp: +91 94575 96391
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. We are closed on public holidays.

Write to us in English or Hindi, whichever is easier for you.

How quickly will you reply?

  • WhatsApp: within 24 hours.
  • Email: within 24 to 48 hours.

Those times run across our support hours, so a message sent late on Saturday is usually answered on Monday. Public holidays add a day.

A formal complaint is different, and we treat it as such. We confirm that we have received it within 48 hours, and we resolve it within one month. See the complaints section further down.

Can I visit you in person?

Yes. Our address in Saharanpur is a working place of business, not just a registered address, and you are welcome to come.

At our place you can:

  • see and buy T-shirts in person
  • bring an item back for a return or an exchange
  • talk to us about printing work

Please send a WhatsApp message to +91 94575 96391 before you travel, so we can make sure somebody is there to help you, and so we can check we have your size in stock. Visits work best during our support hours, Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. We are closed on public holidays.

Our address is E-95, Paramount Tulip, Delhi Road, Near G-1 Park, Saharanpur, Uttar Pradesh 247001, India.

If you are bringing a return or an exchange, the same rules apply as for a courier return: within 30 days of delivery, unworn, unwashed, with the original tags still attached. Bring the item and your order number. We will check it with you there and agree how your refund or exchange will be handled.

One thing to keep separate: please do not post a parcel to this address without speaking to us first. Visiting in person is fine. A parcel that arrives in the post without our instructions can sit unidentified or be sent back to you. If you would rather not travel, we collect returns by courier from your own address, free.

Which way should I contact you?

Any of them reaches the same team, so pick whichever suits you.

  • WhatsApp is usually quickest, and it is the easiest way to send photos of a product or a parcel.
  • Email suits anything with detail, or anything you want a written record of.
  • Phone works during support hours if you would rather talk it through.

If you message outside support hours, we will pick it up when we open.

What should I include?

If your message is about an order you already placed, send us:

  • your order number
  • the name and phone number you used for the order
  • a short description of what is wrong

If a product arrived damaged, faulty, incomplete, or as the wrong item, add clear photos or a short video. Pictures usually settle the question straight away and save you a second message.

For a size question, tell us the product name and the size you normally wear, and we will help you choose before you order.

What we will never ask you for

Never send us your full card number, your CVV, which is the security code printed on your card, your UPI PIN, your account password, or an OTP, which means a one-time password.

Wild Dragon will never ask you to reveal an OTP or a payment password. Nobody here has any reason to. If someone asks you for one and claims to be from Wild Dragon, they are not from Wild Dragon, and we would like to hear about it.

For a cash-on-delivery refund we do need your bank account or UPI details, and we collect those through our secure support process. That is different from a PIN or a password, and we never need those.

Answers you may not need to wait for

Some questions already have a full answer written out:

If the answer is not there, or it does not fit your situation, write to us anyway. That is what we are here for.

Who you are buying from

  • Legal seller: Bharat Sharma
  • Trade name: Wild Dragon
  • Type of business: Sole proprietorship
  • Goods and Services Tax Identification Number: 09GBLPS1270L1ZZ
  • Registered for Goods and Services Tax since: 15 March 2020
  • Business address: E-95, Paramount Tulip, Delhi Road, Near G-1 Park, Saharanpur, Uttar Pradesh 247001, India

How do I make a complaint?

Tell us plainly that you are making a formal complaint, and we will treat it as one.

Grievance officer: Bharat Sharma
Email: support@wilddragon.co.in
Phone and WhatsApp: +91 94575 96391
Address: E-95, Paramount Tulip, Delhi Road, Near G-1 Park, Saharanpur, Uttar Pradesh 247001, India

We confirm that we have received your complaint within 48 hours. We then resolve it within one month of receiving it. You get a complaint reference number, and you can quote that number any time you ask us for an update.

Raising a complaint with us takes nothing away from the rights the law gives you as a consumer.