Help and Support

How to reach Wild Dragon support, what to include in your message, and quick answers on delivery, offers, cancellations, returns, and refunds.

This page answers the questions customers ask us most often. It also tells you the fastest way to reach a real person.

For anything about an order, a product, a payment, a return or a complaint, email support@wilddragon.co.in or send us a message on WhatsApp. You do not need an account to contact us. You do not need to sign in. If you cannot sign in, you can still reach us.

We reply to WhatsApp messages within 24 hours, and to email within 24 to 48 hours. Those times run across our support hours, which are Monday to Saturday, 10:00 AM to 6:00 PM, Indian Standard Time. Public holidays add a day.

The answers below are short summaries. Each one links to the full policy. If the two ever seem different, the policy is the one that applies.

Size and fit

How do I choose the right size?

Every product page has a Size guide link next to the size buttons. Tap it. It opens the size chart for that exact product, because different fits have different measurements.

In the size chart you can switch between inches and centimetres. The chart also names the fit and explains it. An oversize fit, for example, is cut very loose and gives you extra room to move. There is a How to Measure tab with a diagram as well.

If you are between two sizes, or you are still not sure, please ask us before you order. Send a WhatsApp message to +91 94575 96391, or email support@wilddragon.co.in. Tell us the product name and the size you normally wear. We would rather help you choose the right size now than handle a return later.

What if the size does not fit me when it arrives?

A size that does not suit you is an accepted reason to return an item.

Contact us within 30 days after delivery. If we approve your return, the courier collects the parcel free, and the return label is free. You do not pay any restocking fee. If the size you want is in stock, we may be able to send you that size instead.

The item does have to come back unworn and unwashed, with its original tags still attached. Trying it on is fine. The Return, Refund and Cancellation Policy explains the condition rules in full.

Delivery

Where does Wild Dragon deliver?

Inside India only. Whether we can reach you also depends on the courier service in your postcode. The Shipping and Delivery Policy has the full details.

How much does delivery cost?

Standard delivery is free at the moment. It is free when you pay online, and it is free when you pay cash on delivery.

How long does delivery take?

Most orders reach you in about 3 to 7 business days from the day you place the order.

This happens in two stages:

We prepare your order: 1 to 2 business days. This includes the routine payment check or cash-on-delivery check, packing, and handing the parcel to the courier.
The courier brings it to you: 2 to 5 business days.

Business days are Monday to Saturday. Public holidays are not business days.

We have a daily cut-off at 12:00 noon, Indian Standard Time. If you order before 12:00 noon on a business day, we start counting from that same day. If you order at 12:00 noon or later, or on a Sunday, or on a public holiday, we start counting from the next business day.

These times are estimates. They are not guaranteed delivery dates.

Can I pay cash on delivery?

Cash on delivery is available on many orders. If it is available for your order, you do not pay any extra fee for it, and you do not pay anything in advance. You pay the full amount shown when the parcel arrives. Delivery is still free. The checkout screen shows you the complete amount before you place the order.

Whether cash on delivery is available can depend on your postcode, the value of your order, and our risk checks.

How do I track my order?

When tracking is available, we send it to you through your account, an SMS message, WhatsApp, email, or another contact method you gave us with the order.

Tracking can take some time to update after we hand the parcel to the courier. A tracking page that has not moved yet does not mean your parcel is lost.

My parcel is late, lost, or arrived damaged. What should I do?

Please contact us quickly if:

your tracking has not updated for an unusually long time
your parcel looks lost
your parcel arrives damaged, opened, incomplete, or with the wrong item inside

Send us your order number, with any photos or video you have.

We will look into it, work with the courier when that is needed, and keep you updated. If a parcel is confirmed lost, or it cannot be delivered, we will send you a replacement at no extra cost when we have stock. If we cannot do that, we refund the amount affected.

If we deliver later than the time we told you, this policy does not take away the rights that the law gives you. The only exceptions are a delay caused by force majeure, which means an extraordinary event outside our control, or another lawful exception. The Shipping and Delivery Policy explains this.

Payment

How can I pay?

The checkout screen shows you the payment methods you can use. Razorpay handles our online payments, or another payment provider that we show you.

If cash on delivery is available for your order, there is no extra fee and no advance payment.

All prices are in Indian rupees. Prices include Goods and Services Tax, also called GST, unless a page clearly says something different. You see the final amount you have to pay before you place the order.

Money left my account, but I did not get an order confirmation. What should I do?

First, please understand the difference between two things. When we tell you that we have received your request, that is not the same as accepting your order. We accept your order when we mark it as confirmed. We do that after the payment check or the cash-on-delivery check, and then we tell you.

If we took a payment for an order that we do not accept, or that we cancel, we start a refund to the same payment method you used.

Please contact us with the date, the amount, and any payment reference number you have. We will check what happened and help you trace the money. Our Terms and Conditions explain this.

Buy Any 3 T-Shirts for ₹1,299

How does this offer work?

Add any three eligible T-shirts to your cart. Eligible T-shirts show the label "Buy 3 for ₹1,299". The offer then applies by itself. Those three T-shirts cost ₹1,299 together.

This is the price whether their individual selling prices are ₹599, ₹699, or ₹799.

You can pick the same design three times, or three different designs, sizes and colours, as long as they are in stock.

Every complete group of three qualifies. So six eligible T-shirts cost ₹2,598. If you add a fourth T-shirt, and it is not part of a complete group of three, you pay its normal individual price for it.

A coupon or a discount for paying online applies only if the checkout accepts it and shows it to you.

The Offers page has examples, exclusions, cash-on-delivery details, and how refunds work for this offer.

Cancel, return, exchange and refund

Can I cancel my order?

Please contact us as soon as you can.

If we have not sent the parcel yet, we will try to cancel the order and start any refund that applies. Once the parcel has been sent, we cannot promise a cancellation. In that case you can use the return process instead.

How much time do I have to ask for a return?

If the size does not suit you, or you changed your mind, contact us within 30 days after delivery. We count them as 30 full calendar days.

The delivery day counts as Day 0. So the window closes at 11:59 PM, Indian Standard Time, on Day 30. For example, if your parcel arrives on 10 August, we need your return request by 11:59 PM on 9 September.

This 30-day window is our own policy. It does not take away any right that the law gives you and that we are not allowed to remove. If a product is defective, damaged, the wrong item, incomplete, described wrongly, or fake, which means it was sold as genuine when it is not, please contact us as soon as you reasonably can. The same applies if we delivered much later than the time we told you, without a lawful reason. The Return, Refund and Cancellation Policy has the full rules.

What condition does the item need to be in?

Unless it reached you damaged or faulty, it must come back unused, unworn, unwashed and unaltered, with its original tags, packaging and the order details.

Trying a T-shirt on to check the fit is completely fine. Wearing it out, washing it, or leaving marks or smells on it is not, and any of those may make it ineligible. This applies for the whole 30 days.

What does it cost to return something?

Nothing. We pay for the return label and the courier pickup. You buy no return postage, and there is no restocking fee.

How do I return an item?

Email support@wilddragon.co.in, or send a WhatsApp message to +91 94575 96391. Tell us the order number, which item it is, and the reason. Add photos or a video if that helps.
We check your request and reply with the next steps.
If we approve your return, we send you a return label as a PDF file. We send it through the contact channel you agreed with our support team.
Print the label. Stick it firmly on the outside of the packed parcel. Keep the barcode and the address easy to read. Remove or cover the old shipping label.
Pack the item with its tags and anything else we asked you to include. Then follow the pickup instructions we send you.
The courier collects the parcel from your delivery address.

You never post the parcel yourself.

If you cannot open or print the PDF file, please tell support before the pickup, and we will discuss what to do next.

What happens if you do not accept my return?

We will tell you the exact reason. Then we send the item back to you, and we pay for that delivery. You do not pay for the return shipment, and you do not pay any restocking fee.

If you disagree with our decision, please reply with more photos or more information. We will look at it again.

If the item really is defective, damaged, the wrong item, incomplete, or described wrongly, you still get the remedy that the law gives you. Our inspection decision does not change that.

Can I exchange an item instead of returning it?

Often, yes. Tell us which product, size or colour you want instead.

If that product and size is in stock, we may be able to send it to you as an exchange. If we cannot supply it, we refund your accepted return in the normal way.

If there is a price difference, we tell you about it and agree it with you before we process the exchange. We do not charge a cash-on-delivery fee for sending the replacement item. The same 30-day window and the same condition rules apply as for a return.

When do I get my refund?

Refund processing time is 2 business days. That is how long we take to check the item and start your refund, counted from the day the parcel reaches us. Business days are Monday to Saturday, and public holidays are not business days.

We normally expect the money to reach you within 14 calendar days, counted from the day we receive the returned item. Those 14 days include our check, starting the refund, and the time your bank needs. The clock does not start only when we approve the return.

If you paid online, the refund goes back to the same payment method you used. Razorpay usually takes another 5 to 7 working days after we start the refund before the money reaches your account.

If you paid cash on delivery, we send the refund to your bank account or your UPI ID. Please give us those details through our secure support process when you ask for the return, so that wrong or missing details do not delay your money.

If you cancelled a prepaid order before we sent it, the same 2 business days and 14 calendar days apply, but they are counted from the day we confirm the cancellation.

If your refund has not reached you within 14 calendar days, please contact us with your order number. The Return, Refund and Cancellation Policy has all the refund conditions.

Your account

Do I need an account to get help?

No. Email support and WhatsApp support are open to everyone. You do not need to sign in to use either one. If you cannot sign in to your account, you can still write to us and we will help you.

Do I have to use Sign in with Google?

No. It is optional.

If you choose it, we ask Google only for your basic identity. That means your Google account identifier, your name, your email address, and your profile picture. We never receive your Google password. The sign-in does not ask for access to Gmail, Google Drive, Google Contacts, Google Calendar, Google Photos, or Google Payments.

We do not sell this information, and we do not use it to show you interest-based advertising. Section 3 of our Privacy Policy explains it fully. It also explains how to disconnect Google, and how to ask us to delete your account.

Privacy and website analytics

Do you use Google Analytics, and can I turn it off?

Yes, we use Google Analytics 4. It helps us understand how people use the website: which pages they visit, which products they look at, what happens in the cart and at checkout, and which orders are placed. It runs by default.

We do not currently have a cookie settings control on the website. You can switch analytics off in two other ways:

Your browser settings. You can block or delete cookies and site data there. Blocking cookies alone may not stop every analytics request.
Google's opt-out add-on. In a supported browser you can install Google's optional Analytics opt-out browser add-on. It stops Google Analytics from sharing your visit activity with Google Analytics.

Please note two things. If you block necessary cookies, sign-in, your cart or the checkout may stop working properly. And deleting cookies does not delete information that we already collected.

Section 8 of our Privacy Policy explains what is shared with Google, the browser storage details, and how to make a privacy request. You can also email support@wilddragon.co.in with any privacy question.

When you write to us about an order

Please include:

your order number
the name and phone number you used for the order
a short description of the problem

If the product is damaged, defective, the wrong item, or incomplete, please add clear photos or a video.

Never send us your full card number, your CVV, which is the security code printed on your card, your UPI PIN, your account password, or an OTP, which means a one-time password.

Wild Dragon will never ask you to tell us an OTP or a payment password. If someone asks you for one and says they are from Wild Dragon, they are not from Wild Dragon.

The full policies

Our business details and how to complain

Bharat Sharma, trading as Wild Dragon
E-95, Paramount Tulip, Delhi Road, Near G-1 Park
Saharanpur, Uttar Pradesh 247001
India

GSTIN, which is our Goods and Services Tax Identification Number: 09GBLPS1270L1ZZ

Grievance officer: Bharat Sharma
Email: support@wilddragon.co.in
Phone: +91 94575 96391 | WhatsApp support

If you make a formal complaint, we confirm that we received it within 48 hours. We then resolve it within one month of receiving it. We give you a complaint reference number, and you can use that number whenever you ask us for an update.